You don’t need us to tell you that times have changed. For many businesses, our current climate has spelled trouble, but here at Biddle & Webb we’ve changed for the better.
If you’ve used our services in the last couple of months, you’ll already know how crucial our website has become to the way we operate. With new rules and regulations, and the priority to protect our staff, we’ve gone completely online, and we’re proud that our team has made the transition so swiftly.
With a building not-well-suited to social distancing, we made the difficult decision in June to host our auctions exclusively online – two months on, we haven’t looked back. Now that our saleroom is closed to the public, we’ve had to reshape our entire system, from hosting viewings on Facebook live to making our cash office completely virtual. For those who haven’t yet engaged with our online auctions, it’s as simple as signing up to our website and following the guidelines.
Of course, we can’t quite do everything online – both our weekly commercial viewings and valuation days require in-person visits to our building, and new items are always coming and going through collections and deliveries. For these occasions, we’ve developed a new feature on our website which allows our customers to book appointments in advance, keeping our building as safe and socially distanced as possible. That being said, our interiors auctions have one added change in place to limit collections as much as possible: the introduction of a postal service. For small, easily posted items, buyers can have their lots delivered straight to their doors via Royal Mail. No matter what the service, Biddle & Webb are dedicated to the highest standard of safety.
Despite an uncertain future, we’re looking ahead with optimism. This year has had its challenges for everyone, but we’re pleased to be able to continue providing our services, no matter what shape they may take.